Privacy & Booking Policy

Hong Healthcare Clinic (仁济堂) is a Chinese medicine and acupuncture clinic at 3/26 Porana Road, Wairau Valley, Auckland 0632, New Zealand. This page explains what personal information we collect through this website, how we use it, and how appointments work.

When you book online or send us a message we ask for your name, phone number, email address and any notes you choose to add (for example the reason for your visit or an ACC claim number). We only ask for what we need to confirm and prepare for your appointment. If you are sent a gift voucher, we also record the email address it was sent to and when it was used.

Health information you share during a consultation is recorded in your clinical notes at the clinic, not on this website, and is handled under the Health Information Privacy Code 2020.

To confirm, remind you about and manage your appointment; to reply to your enquiry; to lodge and manage ACC claims where you ask us to; and to keep accurate clinical records as required by law. We do not sell your information and we do not use it for marketing unless you have asked us to keep in touch.

Booking and contact details are stored in a secure database hosted in Sydney, Australia (Supabase). The website runs on Vercel, and emails about your booking or enquiry are sent through Google's email service (Gmail). These providers process the information on our behalf; at the clinic, only staff can access it.

This site uses privacy-friendly analytics that do not identify individual visitors. Fonts are loaded from Google Fonts and Google Maps is embedded on the contact page; both are subject to Google's own privacy policy.

We keep booking and contact details only for as long as we need them to look after you and to meet our legal obligations. Information that forms part of your health record is generally kept for at least 10 years, as New Zealand health record rules require. Enquiries that do not lead to care are deleted once they are no longer needed.

Under the Privacy Act 2020 you can ask to see the personal information we hold about you and ask us to correct it. Call 09 448 2268 or use the contact form and we will respond as soon as we can. If you are not satisfied with how we handle your information you can contact the Office of the Privacy Commissioner (privacy.org.nz).

Online bookings are requests until we confirm them — you will receive a confirmation by email or a call from us. If you need to change or cancel an appointment, please let us know as early as you can so that we can offer the time to someone else and adjust the practitioner's schedule. The easiest ways are to call 09 448 2268, message us on WeChat (wx1776056292), or use the contact form.

For ACC-related visits, please bring photo ID and the details of how and when the injury happened; if you already have a claim number, bring that too.

Questions about this policy or your information: 09 448 2268 · contact page